PRINCIPAL`S MESSAGE

THE EIGHT PILLARS OF TRUST

In every interaction, you either increase or decrease trust. Trust (defined as a confident belief in a person, product, or organisation) is the single biggest factor in group morale, respect, relationships, productivity, innovation, and output.

THE EIGHT PILLARS

Character: Doing what is right over what is easy.

Consistency: Having a standard that doesn’t change.
Commitment: Standing firm through adversity.
Compassion: Caring for others.
Clarity: A shared understanding that is not complex or confusing.
Contribution: Getting results and being an important part of a team.
Competency: Staying fresh, relevant, and capable.
Connection: Making and keeping friends.

A study shows:

Across generations, most people learn about trust from their mothers – except for men, for whom dad is the most important teacher.

Assessing their own trustworthiness, most people say the key factors are keeping promises made to themselves and others, and telling the truth.

Asked what actions build trust in others, most people named telling the truth, owning mistakes and fixing them as quickly and openly as possible, doing what is right over what is easy, and keeping promises.

Asked about factors that make them trustworthy to others, most said they needed to have a moral compass or a standard separating right from wrong.

Asked for the quickest way to decrease trust, most people named breaking private or public promises and claiming to have good morals or values while doing the opposite.

For new employees, the biggest factor in building trust was meeting one-on-one with the boss and co-workers. Honest, open communication from the top was the biggest factor in employees serving longer in an organisation.

Acknowledgement: “The Trust Edge” by David Horsager at the National SAM Conference, February 2, 2019, and the “2017 Trust Outlook: Highlighted National Research Findings”

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